Privacy Policy

1. Introduction

Envirobase ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WasteGuard platform and related services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account or request a demo
• Use our WasteGuard platform
• Contact our support team
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback

This information may include: name, email address, phone number, company name, job title, business address, and payment information.

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our services, including: IP address, browser type, operating system, pages visited, time and date of visits, time spent on pages, and other diagnostic data.

2.3 Waste Management Data

When you use WasteGuard, we collect and process waste management data including: waste types and quantities, contractor information, disposal locations, compliance documents, and environmental reports.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process your transactions and manage your account
• To send you administrative information, updates, and security alerts
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To comply with legal and regulatory requirements
• To detect, prevent, and address technical issues and fraud
• To analyze usage patterns and improve user experience

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting, analytics, payment processing).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
• With Your Consent: We may share information with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights:

• Access: You can request access to your personal information.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information.
• Object: You can object to processing of your information.
• Data Portability: You can request a copy of your data in a portable format.
• Withdraw Consent: You can withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us at privacy@envirobase.com.au.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.